Most frequently asked questions

Shopping Basics

What Shipping Methods Are Available?

Original Hemp offers free ground shipping on orders over $100 that ship within the 48 contiguous United States. All items normally ship within 24 - 48 hours of order receipt provided item(s) are in stock via DHL/USPS, UPS or Fedex.

What are your shipping and return policies?

Do You Ship Internationally?


What Payment Methods Are Accepted?

Do you accept international credit cards?

Do you charge sales tax on any item?

Shipping & Returns

I want to return my purchase! What do I do?

You have 30-days from the date you receive your shipment to return the items to the address specified on your return label. Please allow up to 10 days following the receipt of items to our warehouse for a refund or store credit to be issued. Items that are opened or damaged may be denied a refund or exchange.

How long does it take for me to get a refund?

How Can I Cancel Or Change My Order?

How can I get assistance if I need it?


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